Warranty Terms

All products purchased from VAPENEAR are eligible for our 30 Days warranty against manufacturer defects from the date of purchase. Further, this warranty only covers defects in materials and workmanship from the manufacturer. It does not cover normal wear and tear, misuse, or abuse intentional or accidental by the user. Any requests for warranty on products displaying signs of tampering, misuse, or abuse will be denied. All warranty claims will be cross-referenced with our database, as only products purchased directly from VAPENEAR are eligible for our 30-day warranty against manufacturer defects, please be sure to include the name used on the original purchase as well as the order number.

If you feel you may have a defective product, please contact our customer support via email, Monday – Friday 9:00 a.m. – 6:00 p.m. PST or by email:info@vapenear.com. All shipping costs incurred with returning the product(s) for warranty are to be assumed by the sender. Please note that we require all defective products to be photographed prior to returning the products to us in case of any damages that may have occurred after the product has departed from the sender. If the product(s) are found to be in working condition and no defects are found, you will be charged for shipping to and from destinations.

For sanitary and safety reasons, we can not accept returns on disposable vapes that have been opened or used. Defective disposable device claims are handled on a case by case basis, and final resolutions are crafted for each customer. We are unable to issue any credit for shipping fees for devices determined through the claims process to be defective.

Warranty Return Process:

Submit authorization request
Receive approval with RMA #
Package products with appropriate packaging to ensure safety of devices
Include all appropriate paperwork, RMA#, proof of purchase, etc.
Ship your items as soon as possible at your expense

Order And Stock Issue

How to Change an Item if You Placed the Wrong Order

Once payment is completed, customers cannot modify the items in their order. If you need to make a change, please reach out to our customer service team for assistance. Please note that changes can only be made before the shipment company begins processing the package. If there is a price difference between the original and new item, we will either refund the difference after the order is shipped or request additional payment if the new item is more expensive. Full payment must be received before we can proceed with shipping.

How to cancel my order?

If you no longer want an unpaid order, you can simply disregard it. However, if payment has already been completed, you can contact our customer service to assist with canceling the order before it is processed by the shipment company. Once the package has been shipped, the order can no longer be canceled.

After I placed the order successfully, when will the order be shipped out?

For most orders, we can arrange shipment within 48 hours after receiving full payment. However, if the item you purchased is out of stock, our customer service team will contact you to provide an estimated dispatch time and discuss available options to resolve the issue.

How can I know if my order is shipped out or not?

Once your order has been shipped, you will receive a confirmation message. If you don’t see it in your inbox, please check your spam or junk folder. To prevent any issues, kindly double-check the information provided during checkout. If you suspect the email was not received for the reasons mentioned, feel free to contact us. We will provide your order number and tracking details (if the order has already been shipped).

Payment and Support Issue

How to win rewardpoints?

Members can win reward points by Signing up, Placing order..
a. Signing up get 200 points.
b. Placing order get points.
c. Compensation from Customer Service for order issues.
d. Points/Currency Exchange Rate: 100 = $1.00.

Why do I fail to make the payment and place orders?

Please make sure there are enough money in your payment account when paying for your order. And make sure your shipping address and billing address is same with the your card. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.

Can I still use the coupon code after I placed orders?

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

Shipment Issue

After I get the tracking number, but shows no updated information. What can i do?

Please note that there may be a delay between the scanning of your package and the shipping company updating the information online. If the tracking result shows "number not found" or "electronic information received," it does not mean the package hasn’t been sent out. We receive the tracking number after the package is handed over to the shipping company. In such cases, we recommend checking the tracking status again after a few days. If the status remains unchanged for more than three working days after you receive the tracking number, please contact us, and we will assist you in checking the status with the shipping company.

If my package is sent to incorrect address

Customers are encouraged to carefully verify their shipping address before finalizing payment. If the package is sent to an incorrect address due to an error, we are unable to modify the address once the package has been shipped. In such cases, please contact our customer service team, and we will assist by checking with the shipping company to determine if the package can be returned and resent to the correct address. Please note that any additional fees imposed by the shipping company for the return and reshipment process will be the sole responsibility of the customer.