FAQs

Once payment is completed, customers cannot modify the items in their order. If you need to make a change, please reach out to our customer service team for assistance. Please note that changes can only be made before the shipment company begins processing the package. If there is a price difference between the original and new item, we will either refund the difference after the order is shipped or request additional payment if the new item is more expensive. Full payment must be received before we can proceed with shipping.

If you no longer want an unpaid order, you can simply disregard it. However, if payment has already been completed, you can contact our customer service to assist with canceling the order before it is processed by the shipment company. Once the package has been shipped, the order can no longer be canceled.

For most orders, we can arrange shipment within 48 hours after receiving full payment. However, if the item you purchased is out of stock, our customer service team will contact you to provide an estimated dispatch time and discuss available options to resolve the issue.

Once your order has been shipped, you will receive a confirmation message. If you don’t see it in your inbox, please check your spam or junk folder. To prevent any issues, kindly double-check the information provided during checkout. If you suspect the email was not received for the reasons mentioned, feel free to contact us. We will provide your order number and tracking details (if the order has already been shipped).

Members can win reward points by Signing up, Placing order..
a. Signing up get 200 points.
b. Placing order get points.
c. Compensation from Customer Service for order issues.
d. Points/Currency Exchange Rate: 100 = $1.00.

Please make sure there are enough money in your payment account when paying for your order. And make sure your shipping address and billing address is same with the your card. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

Please note that there may be a delay between the scanning of your package and the shipping company updating the information online. If the tracking result shows "number not found" or "electronic information received," it does not mean the package hasn’t been sent out. We receive the tracking number after the package is handed over to the shipping company. In such cases, we recommend checking the tracking status again after a few days. If the status remains unchanged for more than three working days after you receive the tracking number, please contact us, and we will assist you in checking the status with the shipping company.

Customers are encouraged to carefully verify their shipping address before finalizing payment. If the package is sent to an incorrect address due to an error, we are unable to modify the address once the package has been shipped. In such cases, please contact our customer service team, and we will assist by checking with the shipping company to determine if the package can be returned and resent to the correct address. Please note that any additional fees imposed by the shipping company for the return and reshipment process will be the sole responsibility of the customer.