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WARNING: This product contains nicotine. Nicotine is an addictive chemical.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Terms and Conditions

Acceptance of terms and conditions

You agree that you are over 21 years of age or legal smoking age in your country /state; if you are not legally to purchase Electronic cigarette products please leave this site.The following terms and conditions (the "T&C") will govern your use of this website. Please read the following T&C carefully before using the site. Your use of the site represents your agreement to the T&C. If you do not agree with these terms, please refrain from using this site.

Order tracking

  • When your order is ready to be shipped, you will receive a shipment confirmation e-mail.
  • The majority of our orders are shipped within 24 -48 hours after the order has been placed.
  • The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.
  • To track an order on VAPENEAR online store, you will need to log into your account information by visiting the My Account area on our website.
  • You may also call VAPENEAR's Customer Service at 844-632-5240 or email to info@vapenear.com to track your order.
  • Please note that we do not guarantee transit times for all delivery issues. Please contact the carrier directly.
  • USPS provides a range of cost-effective service options; however, it cannot be guaranteed by us for the mistakes occasionally made by USPS.
  • Unfortunately, since these mistakes are out of our control, we will not be able to offer refunds for lost/stolen /damaged packages shipped via USPS.
  • Alternatively, we will assist you with filing claims to USPS. Please note that no order will be reshipped until the claim is approved by USPS.
  • Incomplete or Incorrect Address Submissions Please review your shipping address carefully when placing an order.
  • Errors in the shipping address will cause delays in transit times, packages being misrouted or returned.
  • We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Notice about Product Compatibility with E-Juice

Due to numerous PG/VG blends that are being sold in today's market, we cannot guarantee that every product we sell will perform the same way with every ratio PG/VG juice.Our products are recommended to be used with a 50/50 PG/VG ratio, and therefore we are not responsible for replacing or refunding products that don't perform to the end user's expectation with other ratio PG/VG blends.

Cancellation

Orders may be cancelled prior to shipping. Please contact VAPENEAR's customer service to submit a cancellation. Once the order has been shipped, we will not be able to cancel your order.

Changes to terms

VAPENEAR Inc. shall be entitled to alter these Terms and Conditions at any time. However this right shall not affect the existing Terms and Conditions accepted by the Consumer upon making a purchase.

Pre-order Items

If your order contains any items that are on pre-order, you entire order will be placed on hold until the pre-order item is received in stock.For this reason, it's best to place separate orders for pre-order items as we cannot divide the order once it's placed since only one shipping label is created for each order systematically.

Out of Stock

Due to limited availability of some items, it is possible an item that you ordered might be on back-order and cause the order to be put on hold for a short period of time until we receive the item back in stock.Our customer service team will contact you via your email address if this is the case, during our normal open business hours which are Monday - Friday 9:00-6:00 PM PST. These situations are rare, but do happen, and we try our best to keep accurate and a fully-stocked inventory at all times.However, if this does happen, we do not provide compensation for the delay as this is a part of our normal day-to-day operations (this includes Priority Express and DHL Worldwide express shipping).

Currency Conversion

All International orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes insurance premium and Corresponding duty shall be borne by the customer.

Backorder

Due to limited availablity of some items, it is possible an item that you ordered might be on back-order and cause the order to be put on hold for a short period of time until we recieve the item back in stock. Our customer service team will contact you via your email address if this is the case, during our normal open business hours which are Monday - Friday 8:30-5:30 PM PST. These situations are rare, but do happen, and we try our best to keep accurate and a fully-stocked inventory at all times. However, if this does happen, we do not provide compensation for the delay as this is a part of our normal day-to-day operations (this inlcudes Priority Express and DHL Worldwide express shipping).

Order And Stock Issue

How to Change an Item if You Placed the Wrong Order

Once payment is completed, customers cannot modify the items in their order. If you need to make a change, please reach out to our customer service team for assistance. Please note that changes can only be made before the shipment company begins processing the package. If there is a price difference between the original and new item, we will either refund the difference after the order is shipped or request additional payment if the new item is more expensive. Full payment must be received before we can proceed with shipping.

How to cancel my order?

If you no longer want an unpaid order, you can simply disregard it. However, if payment has already been completed, you can contact our customer service to assist with canceling the order before it is processed by the shipment company. Once the package has been shipped, the order can no longer be canceled.

After I placed the order successfully, when will the order be shipped out?

For most orders, we can arrange shipment within 48 hours after receiving full payment. However, if the item you purchased is out of stock, our customer service team will contact you to provide an estimated dispatch time and discuss available options to resolve the issue.

How can I know if my order is shipped out or not?

Once your order has been shipped, you will receive a confirmation message. If you don’t see it in your inbox, please check your spam or junk folder. To prevent any issues, kindly double-check the information provided during checkout. If you suspect the email was not received for the reasons mentioned, feel free to contact us. We will provide your order number and tracking details (if the order has already been shipped).

Payment and Support Issue

How to win rewardpoints?

Members can win reward points by Signing up, Placing order..
a. Signing up get 200 points.
b. Placing order get points.
c. Compensation from Customer Service for order issues.
d. Points/Currency Exchange Rate: 100 = $1.00.

Why do I fail to make the payment and place orders?

Please make sure there are enough money in your payment account when paying for your order. And make sure your shipping address and billing address is same with the your card. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.

Can I still use the coupon code after I placed orders?

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

Shipment Issue

After I get the tracking number, but shows no updated information. What can i do?

Please note that there may be a delay between the scanning of your package and the shipping company updating the information online. If the tracking result shows "number not found" or "electronic information received," it does not mean the package hasn’t been sent out. We receive the tracking number after the package is handed over to the shipping company. In such cases, we recommend checking the tracking status again after a few days. If the status remains unchanged for more than three working days after you receive the tracking number, please contact us, and we will assist you in checking the status with the shipping company.

If my package is sent to incorrect address

Customers are encouraged to carefully verify their shipping address before finalizing payment. If the package is sent to an incorrect address due to an error, we are unable to modify the address once the package has been shipped. In such cases, please contact our customer service team, and we will assist by checking with the shipping company to determine if the package can be returned and resent to the correct address. Please note that any additional fees imposed by the shipping company for the return and reshipment process will be the sole responsibility of the customer.