Return Policy

You may return UNOPENED and UNUSED items for a full refund within 30 days of original purchase. Refunds will be issued when products are returned and meet the requirements for return items. Refunds are usually processed within 14 business days of receiving the products. E-liquids, E-juice, coils/atomizer heads, promotional items, opened cartridges or any other consumable products are not eligible for return/refund/exchange. External batteries (Li-ion/Li-Po) are also ineligible for refund/return/exchange.

In addition to returning a product for refund, a 15% restocking fee will be charged. The sender is responsible for all shipping charges on return/refund/exchange items, shipping charges are non-refundable. If a product that initially received free shipping is returned, you will be responsible for the initial shipping cost associated with delivery and the costs will be charged to the credit card on file. Remember that promotional free shipping is a promotion and not counted as full cost of shipping.

All cartridges, atomizers, e-liquids, coils, RBA, and clearance items are final sale and are not covered by our 30-day return policy and warranty.

Customers assume all costs of returning products to us, and we assume the costs of replacement parts/products as well as the shipping costs of returning items back to the customer.

Return Process:

Email your request to info@vapenear.com
Receive approval with RMA #
Package products with appropriate packaging to ensure safety of devices
Ship items at your expense

A customer service representative will inform you upon our receipt of your warranty/return/exchange product(s). We always recommend using delivery confirmation/ tracking shipping when products are returned to us.

Order And Stock Issue

How to Change an Item if You Placed the Wrong Order

Once payment is completed, customers cannot modify the items in their order. If you need to make a change, please reach out to our customer service team for assistance. Please note that changes can only be made before the shipment company begins processing the package. If there is a price difference between the original and new item, we will either refund the difference after the order is shipped or request additional payment if the new item is more expensive. Full payment must be received before we can proceed with shipping.

How to cancel my order?

If you no longer want an unpaid order, you can simply disregard it. However, if payment has already been completed, you can contact our customer service to assist with canceling the order before it is processed by the shipment company. Once the package has been shipped, the order can no longer be canceled.

After I placed the order successfully, when will the order be shipped out?

For most orders, we can arrange shipment within 48 hours after receiving full payment. However, if the item you purchased is out of stock, our customer service team will contact you to provide an estimated dispatch time and discuss available options to resolve the issue.

How can I know if my order is shipped out or not?

Once your order has been shipped, you will receive a confirmation message. If you don’t see it in your inbox, please check your spam or junk folder. To prevent any issues, kindly double-check the information provided during checkout. If you suspect the email was not received for the reasons mentioned, feel free to contact us. We will provide your order number and tracking details (if the order has already been shipped).

Payment and Support Issue

How to win rewardpoints?

Members can win reward points by Signing up, Placing order..
a. Signing up get 200 points.
b. Placing order get points.
c. Compensation from Customer Service for order issues.
d. Points/Currency Exchange Rate: 100 = $1.00.

Why do I fail to make the payment and place orders?

Please make sure there are enough money in your payment account when paying for your order. And make sure your shipping address and billing address is same with the your card. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.

Can I still use the coupon code after I placed orders?

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

Shipment Issue

After I get the tracking number, but shows no updated information. What can i do?

Please note that there may be a delay between the scanning of your package and the shipping company updating the information online. If the tracking result shows "number not found" or "electronic information received," it does not mean the package hasn’t been sent out. We receive the tracking number after the package is handed over to the shipping company. In such cases, we recommend checking the tracking status again after a few days. If the status remains unchanged for more than three working days after you receive the tracking number, please contact us, and we will assist you in checking the status with the shipping company.

If my package is sent to incorrect address

Customers are encouraged to carefully verify their shipping address before finalizing payment. If the package is sent to an incorrect address due to an error, we are unable to modify the address once the package has been shipped. In such cases, please contact our customer service team, and we will assist by checking with the shipping company to determine if the package can be returned and resent to the correct address. Please note that any additional fees imposed by the shipping company for the return and reshipment process will be the sole responsibility of the customer.