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WARNING: This product contains nicotine. Nicotine is an addictive chemical.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Shipping & Delivery

Acceptance of Terms and Conditions

All shipments have a processing time of 24 hours for express orders and 48 hours for regular orders. This excludes weekends and U.S. holidays. However, we will try our best to ship orders out as quickly as we can.

Our daily shipping cutoff time for express orders is at 3PM Pacific Standard Time (PST) and 4PM PST for regular orders. We process orders from 8:30AM PST - 4PM PST from Monday to Friday. No orders are processed on weekends and U.S holidays.

Due to PACT Act regulations, all packages will require Adult Signature (21+) upon delivery with I.D. check and shipping carrier has 3 attempts for delivery, please make sure someone is avaialble to sign the package.

If we are unable to ship to your destination, a notification will be indicated at checkout. If it is a temporary pause, we are working closely with the State to resume sales as soon as possible. Please check in with us in a few weeks as our shipping options will be made more available weekly.

OLX Delivery

Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Arkansas, Maine, Utah, and Vermont at this time.

For the State of New York, New Jersey, Massachusetts and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength. The same rule will apply to the City of Chicago. We are only able to ship out Tobacco E-Liquid to these states so be sure to remove any flavored E-Liquid in order to check out. Orders with flavored E-Liquids will be removed and cancelled from the order, subject to entire order being cancelled and refunded while the rest of the package will be processed normally.

For the State of Maryland, we are unable to ship any Disposable Vape to customers located within the state due to local regulation that was put in place.

For the City of San Francisco and Anchorage, we are unable to ship any vaping products to customers located within the city due to local regulation regarding the sale of vaping products.

Adult Signature: In accordance with local jurisdiction and laws, all orders requires the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation.

If it's more convenient for you, we're able to ship your vape gears to a business address. During COVID-19, customers are still subject to Adult Signature Fees as USPS have a new procedure in place to validate the order while adhering to new safety standards during the deliver process.

USPS

Shipping Delays: The USPS do their best to insure you receive your package on time, however occasional delays do occur due to weather conditions, mechanical problems and driver error. We are NOT responsible for delayed delivery and we do not issue refunds for delayed delivery. We do our best to insure you have what you want, when you want it, as does the USPS , however there are unforeseen circumstances that may delay delivery. To avoid late arrival of your package, please order early enough to allow for the making, shipping and travel time of your purchase. It is the responsibility of the customer to place an order at a time that will allow it to be made and received by the date needed.

Delivery time of day: We cannot predict or guarantee the time of day the USPS will deliver your package. That is completely out of our hands, and is determined exclusively by the work load and delivery schedule of the individual USPS worker. We cannot schedule a particular time to deliver your package, and we do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.

USPS Delivery confirmation: We use USPS to ship our products. All shipments have delivery confirmation which serves as proof of delivery. When the USPS informs us that they have successfully delivered our customer’s package, that is the end of our responsibility as it relates to shipping. We are not responsible for lost, misplaced, damaged or missing packages, or errors made by Postal service employees.

Tracking your package: General tracking is available for USPS priority mail packages as well as Express mail packages. However, it is not unusual for a USPS Express mail package to arrive before the package shows in the USPS online system. We have no influence on USPS and we cannot make a package within their system move any quicker.

Incomplete or Incorrect Address Submissions

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Order And Stock Issue

How to Change an Item if You Placed the Wrong Order

Once payment is completed, customers cannot modify the items in their order. If you need to make a change, please reach out to our customer service team for assistance. Please note that changes can only be made before the shipment company begins processing the package. If there is a price difference between the original and new item, we will either refund the difference after the order is shipped or request additional payment if the new item is more expensive. Full payment must be received before we can proceed with shipping.

How to cancel my order?

If you no longer want an unpaid order, you can simply disregard it. However, if payment has already been completed, you can contact our customer service to assist with canceling the order before it is processed by the shipment company. Once the package has been shipped, the order can no longer be canceled.

After I placed the order successfully, when will the order be shipped out?

For most orders, we can arrange shipment within 48 hours after receiving full payment. However, if the item you purchased is out of stock, our customer service team will contact you to provide an estimated dispatch time and discuss available options to resolve the issue.

How can I know if my order is shipped out or not?

Once your order has been shipped, you will receive a confirmation message. If you don’t see it in your inbox, please check your spam or junk folder. To prevent any issues, kindly double-check the information provided during checkout. If you suspect the email was not received for the reasons mentioned, feel free to contact us. We will provide your order number and tracking details (if the order has already been shipped).

Payment and Support Issue

How to win rewardpoints?

Members can win reward points by Signing up, Placing order..
a. Signing up get 200 points.
b. Placing order get points.
c. Compensation from Customer Service for order issues.
d. Points/Currency Exchange Rate: 100 = $1.00.

Why do I fail to make the payment and place orders?

Please make sure there are enough money in your payment account when paying for your order. And make sure your shipping address and billing address is same with the your card. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.

Can I still use the coupon code after I placed orders?

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

Shipment Issue

After I get the tracking number, but shows no updated information. What can i do?

Please note that there may be a delay between the scanning of your package and the shipping company updating the information online. If the tracking result shows "number not found" or "electronic information received," it does not mean the package hasn’t been sent out. We receive the tracking number after the package is handed over to the shipping company. In such cases, we recommend checking the tracking status again after a few days. If the status remains unchanged for more than three working days after you receive the tracking number, please contact us, and we will assist you in checking the status with the shipping company.

If my package is sent to incorrect address

Customers are encouraged to carefully verify their shipping address before finalizing payment. If the package is sent to an incorrect address due to an error, we are unable to modify the address once the package has been shipped. In such cases, please contact our customer service team, and we will assist by checking with the shipping company to determine if the package can be returned and resent to the correct address. Please note that any additional fees imposed by the shipping company for the return and reshipment process will be the sole responsibility of the customer.